What is managed services in it

What Is Managed IT Services? Understanding the Role It Plays in Your Business

By Larry Gray

Aug 29, 2023
Managed IT services aren’t only for big businesses. Small and mid-sized companies also benefit from outside IT management. Learn how your business can benefit here.

Managed IT Services: What Are They & How Does It Benefit Your Small or Mid-sized Business?

Small and medium-business owners, are you spending too much time managing IT problems when you should be focusing on growing your business?

If so, you might consider managed IT services as a worthy investment for your company. In this article, we'll discuss what managed IT services are, what they include, and how they benefit businesses like yours. By the end of this article you should understand how managed IT services work and how adding managed IT services could add tremendous value to the right business scenario.

Table of Contents

What Is a Managed IT Service?

A Managed IT Service is a business model in which an organization outsources certain IT functions to a third-party provider, referred to as a Managed Service Provider (MSP). These outsourced services are managed and maintained by the MSP on a proactive basis, typically under contract.

To put it simply, it is an IT service provided by an external company that oversees and assumes responsibility for a defined set of IT systems and functions on behalf of the business.

What Is Included in Managed IT Services?

Managed IT Services cover a broad spectrum of IT functionalities, ranging from full IT departmental management to specific, singular services.

Network and System Monitoring

Network and system monitoring is crucial for identifying issues before they become disastrous. This process involves constant surveillance over your network and system infrastructure to detect any abnormalities or discrepancies that could potentially inhibit system performance.

Not only does effective monitoring allow for early detection of system failures, but it also helps prevent susceptibility to security breaches. Additionally, it can identify system inefficiencies for potential improvements leading to increased productivity.

Security Management

Opting for a managed IT services provider (MSP) for security management brings a slew of benefits to an organization. Having an MSP means that you have surveillance from a team of dedicated IT security experts, reducing the response time to any potential threats, and thus, reducing and preventing possible risk and damage.

Not only does an effective MSP detect and respond to threats, but they also proactively fortify your network by regularly updating systems with the latest security patches and conducting thorough audits. Since one in five internet users are affected annually by security breaches, security is important for businesses of every size.

By leveraging an MSP, businesses can focus more on their core competencies while ensuring their data and network are thoroughly protected.

System Setup, Maintenance, and Upgrades

Managed IT Services cover system setup, ongoing maintenance, and critical upgrades, ensuring optimum functionality.

Effective MSPs are adept at installing and configuring hardware and software according to the specific needs of a business. They perform regular system checks to spot any performance issues and ensure that all components are working efficiently.

They also manage updates and patches, which can often be tedious and complex, to ensure your systems stay current and secure. MSPs conduct routine back-ups and data recovery processes to protect against any potential data loss, contributing to the overall system stability and reliability.

Backup and Recovery

Managed IT services ensure regular scheduling of data backup, which is stored securely in offsite locations. This creates an additional layer of protection and facilitates rapid recovery in case of data loss due to accidental deletions, hardware failure, or even cyber-attacks. The service providers also regularly test and validate the backup files to ensure efficient recovery when needed.

Key features of data backup and recovery include:

  • Backups: Automated, regular backups, reducing human error

  • Secure Storage: Offsite storage for added protection and compliance

  • Redundancies: Disaster recovery planning and other redundancy processes

  • Failover: Failover capabilities to maintain system accessibility during a recovery process

Having these powerful data backup and recovery tools in place amplifies an organization's resilience against sudden data loss and ensures continuity of operations with minimal disruption.


Effective and well-organized analytics provide essential insights helping businesses make data-informed decisions on everything from customer service effectiveness to website user experience.

Certain MSPs deliver advanced analytics using cutting-edge technology, real time reporting dashboards, and sophisticated multi-channel attribution methods.

By analyzing vast amounts of data, these providers assist companies in identifying trends, patterns, and opportunities that might otherwise go unnoticed.

This proactive approach enables businesses to optimize their operations, enhance customer experiences, and gain a competitive edge in their respective industries.

Communication Systems

In today's interconnected world, effective communication is paramount for collaboration, decision-making, and customer engagement. Managed IT service providers offer a range of communication solutions such as:

  • Video conferencing

  • Instant messaging

  • and Email services

MSPs can configure, monitor, and maintain these communication systems, ensuring they are reliable, secure, and scalable. The solutions offered by managed IT service providers play a vital role in fostering efficient collaboration. Effective managed IT solutions can help businesses make informed decisions and ultimately contribute to the overall success of businesses in a fast-paced and digitally-driven environment.


In today's complex regulatory landscape, businesses face increasing demands to adhere to industry-specific standards and data protection laws. MSPs can support businesses by designing, implementing, and maintaining robust compliance frameworks tailored to any industry's requirements.

These providers conduct regular audits, assessments, and security updates to ensure that your IT infrastructure aligns with the latest compliance standards. By staying ahead of regulatory changes, managed IT services help your organization avoid potential legal pitfalls, financial penalties, and reputational damage that non-compliance can bring.

If your organization could benefit from an MSP to help with important business areas including compliance, analytics, and security management, check out Fixed Fee I.T. Fixed Fee I.T. works collaboratively with businesses of all sizes to provide customized, flexible, and comprehensive IT solutions.

How Do Managed IT Services Benefit Businesses?

Managed IT services bring various advantages to a business landscape, positioning them as a vital resource for corporations aiming to streamline operations, uplift productivity, and augment growth.

  • Reducing In-house IT Workload: By shouldering the responsibility of managing the company's IT infrastructure, a managed IT service provider significantly lessens the burden on your internal IT staff. This lets them focus on strategic initiatives and core business functionalities that drive growth and competitive advantage.

  • Enhancing Business Efficiency: Managed IT services providers leverage their expertise to resolve IT issues quickly and efficiently. Their round-the-clock monitoring ensures the identification and resolution of potential problems before they can accelerate to a system-wide issue, thus minimizing disruptions and promoting smooth business operations.

  • Improving Uptime Management: Uptime is a critical business aspect, and unexpected downtime can lead to substantial monetary and productivity losses. Managed IT services maintain high levels of network availability through proactive monitoring and maintenance, thereby mitigating unforeseen downtime issues.

  • Providing 24/7 Support: Managed service providers offer continuous network monitoring and instant support to rectify any issues that emerge, ensuring your business stays up and running at all times. This 24/7 IT support provides peace of mind and uninterrupted business continuity.

  • Facilitating Risk Mitigation: With increasingly sophisticated cyber threats, safeguarding sensitive business data is crucial. Managed IT services implement robust security measures, conduct regular audits and assessments, and ensure compliance with industry regulations to mitigate risks and protect your business from cyber-attacks and data breaches.

Are There Any Challenges To Overcome When Working With Managed IT Services?

While managed IT services offer notable business benefits, there might be some challenges such as:

  • Cost Management: While managed IT services are generally cost-efficient, businesses might at times struggle with managing and anticipating the monthly costs. This is especially the case when services not covered under the contract are utilized, leading to additional costs.

  • Ensuring Seamless Transition: Transitioning some, or all, of IT processes to an outside provider can be complicated. It's crucial to work with a provider expert in managing transitions to minimize disruptions to your business operations.

  • Cultural Mismatch: In addition to technical aspects, it is equally important to ensure that the culture and work style of the managed IT services provider matches with your own. A large cultural gap can lead to misunderstanding and friction, which may affect the service quality.

However, these can be smoothly managed by choosing the right managed IT service provider.

Fixed Fee I.T. - Customized IT Managed Service Solutions for Each Individual Client

At Fixed Fee I.T., we pride ourselves on delivering customized, flexible, and comprehensive IT solutions.

Our team is committed to understanding your unique business needs and developing an IT service package that enhances your business efficiency and improves your bottom line. Business professionals seeking personalized managed IT services will find Fixed Fee I.T. to be the go-to provider for cost-effective, efficient IT management.

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